CONTACT US

Customer Service

If you need additional assistance or have any questions, please call our toll-free Customer Service number at 1-844-772-5900 or e-mail us at customerservice@sheerlust.com. Our customer service representatives will be glad to assist you Monday through Friday 9am – 5pm PST.

Others

PRESS INQUIRIES: Press@sheerlust.com

WHOLESALE INQUIRIES: Sales@sheerlust.com

SHIPPING INFORMATION

Shipping Method and Processing Time

Sheerlust.com ships via FedEx and all purchases are shipped using standard shipping (5-10 business days). Business Days: Monday - Friday, excluding federal holidays within the United States. Orders must be placed by 12:00pm EST to be processed during the same business day. Orders received on Saturday, Sunday, and federal holidays will be processed on the following business day and then delivery time will be applied. No delivery on Saturday and Sunday.

Shipping Cost

Standard shipping is complementary on orders $40 and above. Standard shipping is flat rate at $7.00.

Delivery Time and Tracking Number

Once your order has been processed, you will receive tracking information via e-mail. Please refer to tracking information to get the most up-to-date delivery information about your order as we are unable to estimate the most accurate delivery time. Therefore, the dates provided above are estimates and are subject to change.

Shipping to APO/FPO/DPO, and Military Addresses

At this present time only standard shipping method is available for orders shipped to P.O Box, Hawaii, Alaska, Military Addresses, APO, FPO, and DPO. All shipments will be sent using FedEx SmartPost®.

Shipping to International Addresses

Unfortunately, at this present time Sheerlust.com does not ship internationally. If you have any questions regarding international shipping please feel free to contact our toll-free Customer Service number at 1-844-772-5900 or e-mail us at customerservice@sheerlust.com

RETURN AND EXCHANGE

Sheer Lust would like you to be satisfied with your order. However, if for any reasons you are dissatisfied with your online purchase, we will gladly refund or exchange any unopened, unused, and unworn items ordered through our website within 30 days of purchase. Without exception, sheerlust.com cannot accept returns or exchange of any opened, used or worn items. Sheerlust.com is unable to return the original shipping charges.   If you would like to return or exchange an item, simply follow the following instructions:

Step 1: Send us an e-mail at customerservice@sheerlust.com with your name, address, phone number, e-mail address, order number, name of items to be returned or exchanged, and reasons for the return or exchange.

Step 2: Upon receiving your return or exchange request, a return/exchange shipping label will be provided via e-mail. Use this return/exchange label to return items to be returned or exchanged in the original packaging.

You will receive a confirmation email once we receive, inspect and process your return, a refund will be issued within 5- 10 business days in the amount of the original purchase price to the original method of payment. Please allow an additional 2-5 business days for your bank to post the refund to your credit card or debit card account.

Exchange and Return for Store Credit

If you would like to exchange or return for store credit an item purchased from Sheerlust.com, please complete steps 1 and 2 above.   Exchanges and returns for store credit must be returned within 30 days of purchase.  Sheerlust.com is unable to refund shipping charges from your original order, however new shipping charges will not apply for your exchange.  You will receive a confirmation email within 5-10 business days once we receive, inspect and process your exchange or return for store credit.  A store credit will be issued in the amount of your original purchase price. If you require further assistance, please contact Customer Service at 1-844-772-5900 or e-mail us at customerservice@sheerlust.com.

PAYMENT OPTIONS

Sheerlust.com is pleased to accept Visa, Master Card, Discover Card, and American Express.  For your security and consistent with our Privacy Policy, Sheerlust.com does not hold credit card information in your account.

ONLINE SHOPPING SAFETY

Ordering from Sheerlust.com is safe and secure. Once you begin the checkout process, you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.